Customer Service Representative - State Farm Agent Team Member
Burlingame
Customer Service Representative - State Farm Agent Team Member
Full Time • Burlingame
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2020 and is a close-knit team of four focused on steady growth and strong customer relationships. I’m a second-generation State Farm agent with a background in finance, bringing both industry knowledge and a business mindset into the agency.
I have one daughter with another on the way, and family is a big part of what drives how I lead and support my team.
For our team, we offer PTO, paid holidays, a Simple IRA, health benefits, a hiring bonus, and a strong focus on work-life balance.
Our office culture is laid-back and supportive, with a focus on giving team members ownership without micromanaging. We’re looking for someone who is a self-starter, reliable, and eager to learn—someone who shows up on time, takes initiative, and is committed to improving every day while contributing to a positive team environment.
ROLE DESCRIPTION:
Our agency opened in 2020 and is a close-knit team of four focused on steady growth and strong customer relationships. I’m a second-generation State Farm agent with a background in finance, bringing both industry knowledge and a business mindset into the agency.
I have one daughter with another on the way, and family is a big part of what drives how I lead and support my team.
For our team, we offer PTO, paid holidays, a Simple IRA, health benefits, a hiring bonus, and a strong focus on work-life balance.
Our office culture is laid-back and supportive, with a focus on giving team members ownership without micromanaging. We’re looking for someone who is a self-starter, reliable, and eager to learn—someone who shows up on time, takes initiative, and is committed to improving every day while contributing to a positive team environment.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brandon Yim - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $75,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Burlingame, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none